Karnataka Citizens’ Charter – A boon for citizen

Karnataka Guarantee of Services to Citizens Act, 2011

The Karnataka State Government has decided to out the Karnataka Guarantee of Services to Citizens Act, 2011. The Government has plans to implement the scheme within the next 3 months, that is by the end of January, 2012. Pending enacting the bill in the legislative Assembly, the cabinet has decided to promulgate an ordinance to implement the provisions of the proposed Act. As per this Act it is proposed to some of the services in 11 departments of the State under the Act. Some States have already brought this into force. As of now a total of 90 services under the 11departments are to be under the Act. The Karnataka Act will be on the model of the Delhi State.

This Act is in line with the declaration of the Chief Minister D V S Gowda to the effect that his Government will bring transparency in the administration. The Government want to bring in the provisions of the proposed act and hence the thinking of Ordinance. As per this scheme there will be provision for rendering the 90 listed services within a stipulated time frame or time limit. This is expected to revive the image of the ruling BJP party and the Government. Responsibilities will be fixed on officers at various levels to see that the services requested by the people are delivered within the scheduled time. If any official of the concerned department did not adhere to the schedule, he/she will have to pay a penalty. According to the Secretary of the Personnel & Administration Department more services will be brought under the provisions of the Act by the time the bill goes to Assembly for legislation. There will be a provision for incentives to those employees (named as the zero default officials) against who there are no complaints. The penalty as compensatory cost against the defaulting officials will be from Rs 20 to Rs 250. The Government proposes to create a fund for each department to immediately compensate the aggrieved citizen. If the default is due to system failure, the Government will compensate.

Given below is the list of services department wise and the stipulated time limit and Disposal time.

List of Services

Time limit 1st appeal 2nd appeal

Urban development Department

1 Birth, Death and Still Birth Certificate 3 days 15 days 15 days
2 Trade License- New 10 days 15 days 15 days
3 Trade Lenience- Renewal 7 days 15 days 15 days
4 Khata Extract (Form-3) 7 days 15 days 15 days
5 Khata Transfer 15 days 15 days 15 days
6 New Water Connection 7 days 15 days 15 days
7 New underground drainage connection 15 days 15 days 15 days
8 Plan approval for the building/renewal 7 days 15 days 15 days
9 Occupancy certificate 7 days 15 days 15 days
10 Road cutting permission 7 days 15 days 15 days
11 Leakage in water connection 2 days 3 days 3 days
12 Health License 15 days 15 days 15 days
13 NOC for power connection 15 days 15 days 15 days
14 Street Light 7 days 7 days 7 days
15 Compensation for loss in natural calamity 7 days 7 days 7 days

2. TRANSPORT DEPARTMENT
1 Learning Licence 7 days 7 days 7 days
2 Driving Licence 30 days 15 days 15 days
3 Registration of vehicle 1 day 7 days 7 days
4 Duplicate Licence 7 days 7 days 7 days
5 Duplicate Registration Certificate 7 days 7 days 7 days
6 Bus pass for school children 1 day 7 days 7 days
7 Concession ticket for freedom fighter 1 day 7 days 7 days
8 Concession ticket for physically handicap 1 day 7 days 7 days
9 Concession ticket for senior citizen 1 day 7 days 7 days
10 Accident relief 15 days 15 days 30 days

3. FOOD AND CIVIL SUPPLY DEPARTMENT

1 Issue of Ration Card or Renewal 7 days 15 days 15 days
2 Issue of duplicate ration card 7 days 15 days 15 days
3 Issue of trade licence kerosene depot 15 days 15 days 15 days
4 Issue of trade licence to Public Distribution system 15 days 15 days 15 days

4. WOMEN AND CHILD DEPARTMENT

1 Old age pension 7 days 15 days 15 days
2 Widow pension 7 days 15 days 15 days
3 Financial assistance to 7days 15 days 15 days
women law graduates
4 Financial assistance to pregnant women 7 days 15 days 15 days
5 Scholarship to meritorious girls 7days 15 days 15 days
6 Financial assistance to legal education 7 days 15 days 15 days
7 Financial assistance to 7 days 15 days 15 days
victims of atrocities
8 Financial assistance to 7 days 15 days 15 days
rehabilitation of Devadasi women

5. ENERGY DEPARTMENT

1 Sanction for new connection 7 days 15 days 15 days
of power supply
2 Transfer of ownership and 7 days 15 days 15 days
conversion of service
3 Conversion of LT Single 30 days 15 days 15 days
Phase to LT 3 Phase
4 Reconnection of supply 1 day 7 days 7 days
following disconnection
5 Refund of deposit 60 days 15 days 15 days
6 Issue of Certificate 1 day 7 days 7 days
7 Meter complaint 3 days 3 days 3 days
8 Line breakdown 6 hours 3 days 3 days
9 Transformer failure 1 day 3 days 3 days

6. REVENUE DEPARTMENT

1 Record of Rights Certificate 7 days 15 days 15 days
2 Conversion of Agriculture 30 days 30 days 30 days
land to non-agriculture purpose
3 Caste Certificate 7 days 15 days 15 days
4 Income Certificate 7 days 15 days 15 days
5 Verification Certificate 7 days 15 days 15 days
6 All types of Pension, 30 days 15 days 15 days
Sandhya Suraksha

7. HOME DEPARTMENT

1 Issue of copy of FIR 3 days 7 days 7 days
2 Issue of copy of Post Morten report 15 days 15 days 15 days
3 Licence for Amplified Sound System 3 days 7 days 7 days
4 Licence for Amusement 7 days 15 days 15 days
5 Permission for peaceful 7 days 15 days 15 days
assembly and procession

8. EDUCATION DEPARTMENT

1 Re-totaling of marks 7 days 15 days 15 days
secured in the examination
2 Revaluation of Examination 15 days 7 days 7 days
papers
3 Issue of Duplicate Marks Card 15 days 7 days 7 days
/Provisional Marks Card
4 Disposal of application for 30 days 15 days 15 days
recognisation of new
educational institutions
5 Renewal of recognisation 30 days 15 days 15 days

/9. HEALTH AND FAMILY WELFARE DEPARTMENT

1 Issue of Medical Certificate 3 days 15 days 15 days
2 Issue of Registration 30 days 15 days 30 days
Certificate of Private Medical Establishment
3 Issue of Registration 30 days 15 days 30 days
Certificate of Medical Practitioner
4 Licence for establishment 30 days 15 days 30 days
of Drug Shop

10. RURAL DEVELOPMENT AND PANCHAYAT RAJ DEPARTMENT

1 Alteration to assessment list 45 days 30 days 30 days
2 Building licence 60 days 30 days 30 days
3 General licence(Trade licence) 45 days 30 days 30 days
4 Essential services
(a)Maintenance of Drinking Water 3 days 30 days 30 days
(b)Maintenance of Street lights 3 days 30 days 30 days
(c)Maintenance of village sanitation 7 days 30 days 30 days
5 Issuing of records related to 30 days 30 days 30 days
population census, crop census,
cattle census, persons below poverty line and other records
compulsory maintained by Gram Panchayath
6 Providing employment to 15 days 30 days 30 days
unskilled labors (MGNREGS)
7 NOC to Escoms 45 days 30 days 30 days
8 e-payment for the work 15 days 30 days 30 days
executed under developmental schemes

11. COMMISSIONER FOR PUBLIC INSTRUCTION

1 Re-totaling of marks secured 15 days 15 days 15 days
in the examination
2 Revaluation of Examination 30 days 15 days 15 days
papers
3 Issue of Duplicate Marks Card 30 days 15 days 15 days
/ Provisional Marks Card
4 Disposal of application for 60 days 30 days 30 days
Registration of new educational institutions
5 Recognition 30 days 30 days 30 days
6 Renewal of recognition 15 days 15 days 15 days

Karnataka Citizens’ Charter – A boon for citizen

Karnataka Guarantee of Services to Citizens Act, 2011

List of Services

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